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FCC Announces New Procedures for Communications Accessibility Informal Complaints

November 15, 2013 / Source: Federal Communications Commission

The FCC released a Public Notice noting that October 8, 2013 marked the third anniversary of the Twenty-First Century Communications and Video Accessibility Act (CVAA) and the start of new procedures for consumers to file requests for dispute assistance and informal complaints about the accessibility of the following technologies used for communication:

  • Advanced communications services and equipment (such as cellphones, smartphones, computers, laptops, and tablets used for text messaging, e-mail, or instant messaging);
  • Internet web browsers built into mobile phones; and
  • Telecommunications services and equipment (such as telephones).

An overview of the new communications accessibility informal complaint procedures is also available at http://www.fcc.gov/accessibility-complaints-255-716-718-action-options.

This information is also available through the FCC complaints system at http://www.fcc.gov/complaints by selecting "Access by People with Disabilities."

To learn more about the FCC's accessibility requirements for communications and video programming services and equipment, visit: http://www.fcc.gov/accessibility-complaints-more.

Links to the Public Notice:
Word: http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-13-2177A1.docx
PDF: http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-13-2177A1.pdf

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