Telephone/Telecommunication Relay Services (TTY)
Telecommunications Relay Service, also known as TRS, Relay Service, or IP-Relay, is an operator service that allows Deaf, Hard-of-Hearing, Speech-Impaired, and Speech-Disabled persons to place calls to standard telephone users via TDD, TTY, personal computer or other assistive telephone device.
Most TRS operators use regular keyboards to transcribe spoken voice as text for relaying. However, some TRS services may use stenotype or stenomask equipment, similar to those used by court reporters and closed captioning systems.
National TRS Number: 711
Just as you can dial 411 for information, you can dial 711 to access all telecommunications relay services anywhere in the United States. The relay service is free.
Arizona TRS Providers:
- MCI (Verizon)
- Access Numbers:
Voice: 800-842-4681
TRS: 800-367-8939
STS: 1-800-842-6520
Customer Service Numbers:
Voice: 800-896-3686
TRS: 800-347-1695
Address:
1130 E. University Drive
Suite 212
Tempe, AZ 85281
California TRS Providers:
- Sprint
- Access numbers:
TTY/Voice/VCO/HCO/STS/ASCII: (800) 676-3777
Spanish: TTY/Voice/VCO/HCO/STS/ASCII: (800) 676-4290
- MCI
- Access numbers:
Customer Service: TTY/VCO/HCO: (866) 735-2929
Voice (866) 735-2922
STS: (866) 854-7784
ASCII:
(866) 735-0091 (300 baud, 8-bit, no parity, 1 stop bit, half duplex)
Spanish Customer Service: TTY/VCO/HCO/Voice: (866) 833-4703
STS: (866) 854-7784
ASCII:
(866) 833-4703 (300 baud, 8-bit, no parity, 1 stop bit, half duplex)
- Nordia
- Access numbers:
Voice (866) 734-2777
TTY: (866) 734-2888
VCO: (866) 734-2303
HCO: (866) 734-2304
STS: (866) 734-2305
ASCII: (866) 729-5163 (300 baud, 8-bit, no parity, 1 stop bit, half duplex; 1200-2400 baud, 8 bit, no parity, 1 stop bit, full duplex)
- Customer Service Numbers:
- Voice: (877) 546-7414
TTY: (800) 867-4323
Fax: (510) 302-1131
Address:
Deaf and Disabled Telecommunications Program
505 14th Street
Suite 400
Oakland, CA 94612
Guam and Pacific Basin TRS Providers:
- GTA
- Dial 711 for GTA Telecommunication Relay Services
Hawaii TRS Providers:
- Sprint
- Access Numbers:
1-800-877-8973 Voice/TTY/ASCII
1-877-826-2255 VCO (1-TRS-VCO-CALL)
1-800-435-8590 Spanish
1-800-855-4000 Sprint TTY Operator Services
Email: sprint.trscustserv@sprint.com
Nevada TRS Providers:
- Sprint
- Access Numbers:
V: 800-326-6888
T: 800-326-6868
STS: 1-888-326-5658
Customer Service Numbers:
Voice/Telephone: 800-676-3777
Address:
1099 18th Street, Suite 1400
Denver, CO 80202
What To Do If You Have a Telephone Relay Complaint
If you have a problem with the equipment or distribution process, check your local telephone bill for the correct telephone number to call.
If you have a problem with the Relay Service, call the Customer Service number for your CRS provider.
If you are unable to resolve your complaint, you may file a complaint with the FCC (Federal Communications Commission) http://esupport.fcc.gov/complaints.htm
