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Serving Region 9 - Arizona, California, Hawaii, Nevada & the Pacific Basin

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United States Department of Transportation

The Air Carrier Access Act and Service Animals

The U.S. Department of Transportation's Website provides information on the Air Carrier Access Act (ACAA) and its provisions about service animals.

Under the ACAA, a service animal means a dog that is individually trained to do work or perform tasks for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Animal species other than dogs, emotional support animals, comfort animals, companionship animals, and service animals in training are not service animals.

This website discusses:

  • Which service animal species are airlines required to allow and transport?
  • Under what circumstances may airlines deny transport to a service dog?
  • How do airlines determine whether an animal is a service animal?
  • What kind of documentation can be required of persons travelling with service animals?
  • Tips for traveling with a service animal at the airport and onboard an aircraft.
  • Things to keep in mind when planning to fly outside of the United States with a service animal.