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Serving Region 9 - Arizona, California, Hawaii, Nevada & the Pacific Basin

Need ADA Assistance? 1-800-949-4232 (Voice/TTY) Email Us

Pacific ADA Center (Region 9)

The purpose of the Pacific ADA Center is to build a partnership between the disability and business communities and to promote full and unrestricted participation in society for persons with disabilities through education and technical assistance.

Improving Banking Practices for Customers with Disabilities

April 19, 2022

The Federal Deposit Insurance Corporation finds that people with disabilities are three times more likely to be unbanked compared to adults without disabilities. Also, even if people with disabilities are banked, they are less likely to use all the bank's services. The Southeast ADA Center surveyed 260 people with disabilities to understand why these issues exist and developed a self-assessment tool for banks to measure their progress toward full inclusion for customers with disabilities. The findings show not only gaps in accessibility features but also the need for banks to train their staff on disability etiquette and customer service to individuals with disabilities. The findings also show that banks should look at their physical locations and electronic banking technology to make sure they meet Americans with Disabilities Act requirements.

For more information, see the document, "Inclusion for All: Improving Banking Practices for Customers with Disabilitiesfor Customers with Disabilities".