McDonald's Enhances Kiosks for Visually Impaired
September 29, 2021
McDonald's is updating its self-service kiosks in its company-owned stores to increase accessibility for people with vision impairments. The upgrades, which are expected to be completed by the end of the year, will be added to all existing kiosks in California and 25% of existing kiosks in company-owned locations in the U.S.
The rollout is part of a partnership with the National Federation of the Blind to increase the accessibility of the kiosks with screen-reading software, tactile keypads and the ability for customers to connect headphones or earbuds into the machines to place their orders by responding to audio prompts.