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Serving Region 9 - Arizona, California, Hawaii, Nevada & the Pacific Basin

Need ADA Assistance? 1-800-949-4232 (Voice/TTY) Email Us

Pacific ADA Center (Region 9)

The purpose of the Pacific ADA Center is to build a partnership between the disability and business communities and to promote full and unrestricted participation in society for persons with disabilities through education and technical assistance.

Uber Agrees to Changes and Pays Millions to Resolve Lawsuit for Overcharging People with Disabilities

July 19, 2022

The U.S. Department of Justice reached a multi-million-dollar settlement with Uber Technologies Inc. (Uber) to resolve a lawsuit that Uber violated the Americans with Disabilities Act (ADA). Under the agreement, Uber will offer several million dollars in compensation to more than 65,000 Uber users who were charged discriminatory fees due to disability.
 In April 2016, Uber began charging passengers wait time fees in a number of cities and expanded the policy nationwide. The department’s complaint alleged that Uber violated the ADA by failing to reasonably modify its wait time fee policy for passengers who, because of disability, needed more than two minutes to get in an Uber car.
 Uber has made a number of commitments under the settlement including waiving wait time fees for all Uber riders who certify that they (or someone they frequently travel with) need more time to get in an Uber car because of a disability. Uber also will make sure that refunds are easily available for anyone who does not have a waiver and is charged a wait time fee because of disability. Additionally, Uber will credit the accounts of more than 65,000 eligible riders who signed up for the waiver program for double the amount of wait time fees they were ever charged, which could amount to potentially hundreds of thousands or millions of dollars in compensation. 
For more information, see the U.S. Department of Justice press release