• facebook
  • twitter

Serving Region 9 - Arizona, California, Hawaii, Nevada & the Pacific Basin

Need ADA Assistance? 1-800-949-4232 (Voice/TTY) Email Us

Pacific ADA Center (Region 9)

The purpose of the Pacific ADA Center is to build a partnership between the disability and business communities and to promote full and unrestricted participation in society for persons with disabilities through education and technical assistance.

U.S. Department of Justice Enters Agreement to Ensure Public Transportation for Passengers with Disabilities in the County of Hawaii

August 26, 2021

The U.S. Department of Justice entered into a settlement agreement with the County of Hawaii and the County’s Mass Transit Agency (MTA) to deal with problems identified under Title II of the Americans with Disabilities Act (ADA). 


Under the agreement, the County and MTA must make their transit services, including Hele-On, the buses used by most riders, accessible to passengers with disabilities. The agreement requires the County and MTA to make sure that passengers with disabilities have lifts to board buses; paratransit users are provided timely pick-ups and drop-offs; and bus stops are accessible. In addition, the County and MTA must make sure that transit system drivers undergo ADA training and that disability-related complaints are addressed fairly.  The County and MTA also must report to the department about meeting these requirements.