The U.S. Department of Justice Civil Rights Division has started an investigation into the bus companies FlixBus and Greyhound (operated by Flix North America Inc., FlixBus Inc., and Greyhound Lines Inc.) to determine whether they violate Title III of the Americans with Disabilities Act (ADA) by discriminating against passengers with disabilities and denying them reasonable accommodations.
The Department received complaints, including that the bus companies:
- Failed to properly maintain lifts on buses,
- Refused to assist passengers with disabilities in using lifts,
- Refused to allow service animals to accompany passengers with disabilities or improperly asked for documentation,
- Abandoned customers with disabilities between legs of their journey, and
- Failed to allow and assist passengers with disabilities to leave and return to the bus at rest stops.
If you believe you have been a victim of disability discrimination by FlixBus or Greyhound, you can file a complaint with the Civil Rights Division online at www.ada.gov/file-a-complaint/, or by calling the Department’s toll-free ADA Information Line at 1-800-514-0301 (1-833-610-1264 (TTY)).