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Marriott agrees to better accommodate guests with disabilities

Posted on June 13, 2024


Marriott International will change its reservations system under a deal reached with the U.S. Attorney’s Office for the District of Colorado about alleged violations of the Americans with Disabilities Act (ADA).

The U.S. Attorney’s Office received complaints from individuals with disabilities and it found that Marriott’s centralized electronic reservations system didn’t have the minimum number of accessible rooms required by the ADA for many of its hotels, including properties where no accessible rooms were listed. Also, Marriott’s website did not include readily available information about accessible rooms and, before October 2022, people could not use third-party websites like Expedia.com or Booking.com to guarantee reservations for accessible rooms at Marriott-branded hotels.

The settlement applies to reservations in the U.S. at the following hotel brands: AC Hotels by Marriott, Aloft Hotels, Autograph Collection Hotels, Courtyard, Delta Hotels, Edition, Element Hotels, Fairfield Inn & Suites, Four Points, Gaylord Hotels, JW Marriott, Le Méridien, The Luxury Collection, Marriott Hotels, Moxy Hotels, Renaissance Hotels, Residence Inn, The Ritz-Carlton, Sheraton, SpringHill Suites, St. Regis, Towne Place Suites, Tribute Portfolio, W Hotels and Westin.

Read “Marriott Agrees To Better Accommodate Guests With Disabilities” to learn more about what the agreement covers.

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