Public Awareness Campaign to Ensure Air Travelers with Disabilities Know Their Rights

Posted on October 24, 2023


  • The U.S. Department of Transportation (DOT) has a new campaign called #AccessibleAirTravel to celebrate the Air Carrier Access Act (ACAA) and let travelers with disabilities know about their rights.
  • The ACAA, created in 1986, makes it illegal to discriminate against people with disabilities in air travel.
  • DOT has created the Airline Passengers with Disabilities Bill of Rights that lists the rights of travelers with disabilities. It helps people understand their rights and ensures that airlines follow these rules.
  • A DOT video is part of the campaign, providing information about the Bill of Rights and empowering individuals with disabilities.
  • Airlines, airports, ticket agents, and disability organizations are working together with DOT to let people know about the Bill of Rights and share the video on their websites and social media.
  • If passengers with disabilities face problems during air travel, they can ask to speak to the airline’s expert on disability-related issues, known as the Complaint Resolution Official (CRO).
  • Passengers can file complaints with the airline or with DOT if their issues are not resolved to their satisfaction. DOT requires airlines to respond to consumer complaints.

Learn more about flying with disabilities.

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