Telecommunication Relay Services

Telecommunications Relay Services

Telecommunications Relay Services (TRS), also known as the Relay Service or IP-Relay, is an operator-based service that allows deaf and hard-of-hearing persons, as well as those with speech disabilities, to place and receive calls. These calls can be made to persons with or without disabilities on a standard telephone line via TDD, TTY, personal computer or other assistive telephone device.

National TRS Number: 711

Just as you can dial 411 for information, you can dial 711 to access all telecommunications relay services anywhere in the United States. This service is free.  

Video Relay Services and Internet Protocol (IP) Relay

Because of technological limitations, 711 access is not available for the Internet-based forms of TRS. For more information about Video Relay Services (VRS)  and Internet Protocol Relay Services (IP Relay), contact the Federal Communications Commission Disability Rights Office.

If You Have a Telephone Relay Complaint

If you have a problem with the equipment or distribution process, check your local telephone bill for the correct telephone number to call.

If you have a problem with the relay service, call the customer service number for your relay service provider.

If you are unable to resolve your complaint, you may file a complaint with the Federal Communications Commission (FCC).