State and Local Information
The Pacific ADA Center provides written materials on the Americans with Disabilities Act (ADA) on a variety of subjects. Please note that some of the materials links will take you to another website.
The 211 dialing code is reserved for community information and referral services. The Helpline Center can be reached by dialing 211 or by going to 211.org. The center provides callers with information about and referrals to social services for every day needs and in times of crisis. 2-1-1 can offer access to the following types of services:
Basic Human Needs Resources
Disaster Response and Recovery
Mental Health and Health Resources
Older Adults and Persons with Disabilities
Children, Youth and Family Support
Volunteer Opportunities and Donations
- Accessible Parking and Parking Placard Information
Below are state contacts for disabled parking placard information and application forms.
Local authorities write and enforce their own parking regulations, including accessible parking regulations. On street parking is generally free, but is subject to local authority restrictions.
Private business accessible parking is subject to the private business’ regulations. In general, you may not park in a private business accessible parking space if you are not using the services of that business.
Parking spaces and accessible parking spaces in residential housing parking lots are considered private property. The property owner/landlord/HOA establish and enforce their own regulations.
Some states honor parking placards from other states, but this is not true everywhere. Check with the motor vehicle authority of the state that you will be traveling to and inquire as to whether they will accept your parking placard while visiting. You may have to apply for a temporary visitor disabled placard in some states.
How To Design an Accessible Parking Space (Federal and State requirements) - Disability and Communication Access Board
- Assistive Technologies
Ability Tools - Assistive Technology Network - Ability Tools, formerly the AT Network, is California’s Assistive Technology Act Program. We provide a variety of services for Californians with disabilities of all ages.
Our services include:
AT Exchange marketplace
Device Lending Libraries
Financial loan program for AT
Information & Referral
Reuse program in affiliation with organizational partners
In addition, we provide in-person and webinar trainings, technical assistance to organizations on AT issues and coordinate the California Assistive Technology Reuse Coalition.
Center for Assistive Technology Act Data Assistance (CATADA) (Click on this link to access an Assistive Technology Program map and the center for your state.)
State and Territory Assistive Technology Programs focus on improving the provision of Assistive Technology (AT) through comprehensive, statewide programs that are consumer responsive. The goal of these programs is to increase access to and acquisition of AT. Programs serve people with all types of disabilities, of all ages, in all environments.Assistive technology devices are items, pieces of equipment, or product systems that are used to increase, maintain, or improve functional capabilities of individuals with disabilities. AT’s primary purpose areas are education, community living, employment and IT.
Rehabilitation Engineering and Assistive Technology Society of North America (RESNA) RESNA is the premier professional membership organization dedicated to promoting the health and well-being of people with disabilities through increasing access to technology solutions.
- Aging and Disability Resource Centers (ADRC) and Medicare Assistance Programs
Elder locator - A public service of the U.S. Administration on Aging connecting you to services for older adults and their families. You can also reach us at 1-800-677-1116
Administration for Community Living (ACL) - Elder Justice Resources - This website highlights some of ACL’s efforts to build public and professional understanding about elder abuse and strengthen the social supports needed to prevent it.
- Departments of Rehabilitation
Careeronestop is a source for career exploration, training and jobs. It is sponsored by the U.S. Department of Labor and is a partner of the americanjobcenter network. You can find your local American Job Center at this link.
If you encounter problems receiving services from the Department of Rehabilitation, Independent Living centers, or other projects, programs, or activities funded under the Rehabilitation Act, you may request assistance from the Client Assistance Program (CAP). A CAP advocate can provide you with information, including assistance with legal, administrative, or other appropriate action to ensure the protection of your rights and facilitate access to appropriate services. You can find CAP assistance by clicking on the following link: National Disability Rights Network,
The Client Assistance Program is administered by the Arizona Center for Disability Law. The Tucson office of ACDL can be reached at 520-327-9547. The Phoenix Office can be contacted at 602-274-6287.
The Client Assistance Program is administered by Disability Rights California (DRC). Consumers can reach their CAP advocate by calling DRC's statewide toll-free number at 1-800-776-5746.
The Client Assistance Program is administered by Hawaii Disability Rights Center. Consumers can reach their CAP advocate by calling 808-949-2922.
The Client Assistance Program is administered by The Nevada Disability Advocacy and Law Center. Consumers can reach their CAP advocate by calling the Las Vegas Office at 1- 888-349-3843; the Reno Office at 1-800-992-5715; or the Elko office at 1-800-992-5715.
For information or to file a complaint regarding a public K-12 or a public higher education institution, contact the U.S. Office of Civil Rights (OCR) as listed below.
For information or to file a complaint regarding a private K-12 or a private higher education institution that does not receive federal funding, contact the U.S. Department of Justice (DOJ) at 800-514-0301 or go on line to ada.gov/complaint. Private schools that receive federal funding are covered under OCR.
Religious educational institutions are exempt from the ADA. If the institution receives federal funding, it is covered by other disability laws and therefore you can file a complaint with OCR as noted below.
Office for Civil Rights (OCR), Department of Education
OCR’s mission is to ensure equal access to education and to promote educational excellence through vigorous enforcement of civil rights in our nation’s schools.
For assistance related to civil rights, you may contact the OCR headquarters office in Washington D.C. or the OCR enforcement office serving your state or territory. Contact the enforcement offices if you wish to file a complaint (or use our online complaint form) or if you need technical assistance on a problem or assistance to prevent civil rights problems. Contact the OCR headquarters office if you have a question on national policy, to make a Freedom of Information request for information that is national in scope, or to request publications or other assistance that is not available online.
Office for Civil Rights (OCR), U.S. Department of Education
OCR office for Arizona
Denver Office, Denver, CO
OCR office for California
San Francisco Office, San Francisco, CA
OCR office for Nevada, Hawaii and The Pacific Basin
Seattle Office, Seattle, WA
Center for Parent Information and Resources
Families with a child who has a disability often need information about the disability of their child, about early intervention (for babies and toddlers), school services (for school-aged children), therapy, local policies, transportation, and much more. Every state has at least one Parent Training and Information Center (PTI) to offer families just this kind of information. Many states also have a Community Parent Resource Center (CPRC), which offers the same type of support and training to parents of children with disabilities. You can access the contact information for the PTIs and CPRCs serving families in your state at the following link: http://www.parentcenterhub.org/find-your-center/.
- Effective Communication: Services for Hearing, Vision, and Speech Disabilities
CapTel Captioned Telephone - CapTel phones work with a Captioning Service as part of a federally-funded program that supports telephone accessibility for people with hearing loss. No costs for the Captioning Service are passed on to consumers – no monthly fees, no service agreements. Your monthly phone bill does not change. Some states offer special programs to get a CapTel phone at no cost or at a reduced rate. Learn more about programs in your area at the above link.
711 for Telecommunications Relay Service - Consumer Guide - Federal Communications Commission For use with TTY and Voice Carry Over (VCO) phones.Telecommunications Relay Services permit persons with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other device to call persons with or without such disabilities.To make using TRS as simple as possible, you can simply dial 711 to be automatically connected to a TRS operator.
Video Relay Services- Consumer Guide - Federal Communications Commission
Video Relay Service is a form of Telecommunications Relay Service that enables persons with hearing
disabilities who use American Sign Language to communicate with voice telephone users through
video equipment, rather than through typed text. The VRS communications assistant (CA) can be reached through the VRS provider's Internet site, or through video equipment attached to a television. Currently, around ten providers offer VRS. Like all TRS calls, VRS is free to the caller. VRS providers are compensated for their costs from the Interstate TRS Fund, which the FCC oversees.
Valley Center for the Deaf
Relay Calls Using the California Relay Service
Hawaii Division of Vocational Rehabilitation (Blind and deaf services)
State of Nevada Communication Access Services
Guam: American Association on Health and Disability
U.S. Department of Housing and Urban Development (HUD)
HUD's Local Office Directory
U.S. Department of Housing and Urban Development (HUD)Find Your Local Public Housing Agency (PHA)
California Tenants - A Guide to Residential Tenants' and Landlords' Rights and Responsibilities, Revised 2012 - Includes Tenant Information and Assistance Resources by County in Appendex 3 - Department of Consumer Affairs
Commonwealth of Northern Mariana Islands
- Independent Living Centers
An independent living center is a consumer controlled, community based, cross disability, nonresidential private nonprofit agency that is designed and operated within a local community by individuals with disabilities. Independent living services maximize the ability of individuals with disabilities to live independently in an environment of their own choosing.
You can find Independent Living Centers throughout the country at ILRU Directory of Centers for Independent Living.
Below are Independent Living Centers in Region 9 listed by state.
Toll Free: 800-280-2245
Sports & Fitness Center
5031 E. Washington St., Phoenix, AZ : 602-386-4566
View our sports page
Phoenix, AZ : 602-296-0551
Pinal-Gila County Office
Coolidge, AZ : 520-316-4300
Pima County Office
Tucson, AZ : 520-449-8375
DIRECT Center for Independence
Tucson, AZ : Phone: 1-800-342-1853
New Horizons Disability Empowerment Center
Prescott Valley, AZ : 928-772-1266
California has many Independent Living Centers (ILCs). The best way to find the ILC that serves your area is to use the following link that lists the ILCs by county or zip code.
Independent Living Centers (ILC) listed by county
This website provides links to the Independent Living Centers on Oahu, The Big Island, Maui, Molokai and Kauai.
Aloha Independent Living Hawaii (AILH)
Northern Nevada Center for Independent Living
Southern Nevada Center for Independent Living
Las Vegas, Nevada
Toll Free: 800-870-7003
Rural Center for Independent Living
Carson City, Nevada
Pago Pago, AS
Commonwealth of Northern Mariana Islands
- National Disability Rights Network and Other Advocacy and Legal Resources
The following organizations serve individuals with disabilities nationwide:
Bazelon Center for Mental Health Law
Cancer Legal Resource Center
Center for Parent Information and Resources
Disability Rights Advocates (DRA)
Disability Rights Bar Association
Disability Rights Education and Defense Fund (DREDF)
Disability Rights Legal Center
Legal Services Corporation - (Legal Aid Services)
National Disability Rights Network (all states)
National Research Center for Parents with Disabilities
The Arc - For people with Intellectual and Developmental Disabilities
Arizona Center for Disability Law - Arizona's Protection and Advocacy Agency
Arizona Department of Economic Security - Developmental Disabilities
Developmental Disabilities - The ARC: Chapters in Arizona
Disability Rights Bar Association
Governor's Office of Equal Opportunity - Employment Discrimination
Brain Injury - TBI Services - Ca. Department of Rehabilitation
Brain Injury Support Center
California Department of Consumer Affairs
California Commission on Disability Access
California Department of Aging - Legal Assistance
California Department of Insurance
California Department of Fair Employment and Housing
California Disabled Persons' Act (Civil Code Sec. 54-55.2)
Courts - California Courts: Legal Resources and Information - courts.ca.gov
Department of Social Services Civil Rights Unit
Disability Accommodations in California Courts - Ca.gov
Disability Rights California - California's Protection and Advocacy Agency
Disability Services and Legal Center (DSLC) - Sonoma County
Developmental Disabilities - Down Syndrome Association of Los Angeles, Inc.
Developmental Disabilities - Regional Centers, Department of Developmental Disabilities
Statewide Council on Developmental Disabilities
The ARC: Chapters in California
Legal Aid at Work
Legal Rights of Persons with Disabilities - Ca. DOJ
Prison Law Office (written correspondence only)
Unruh Civil Rights Act Factsheet
Department of Labor and Industrial Relations - Contact an Equal Opportunity Officer / File a Complaint
Developmental Disabilities - The ARC: Chapters in Hawaii
Developmental Disabilities Division (DDD) - State of Hawaii, Department of Health
Disability and Communication Access Board
Disability Right Bar Association
Hawaii Civil Rights Commission
Hawaii Disability Rights Center - Hawaii's Protection and Advocacy Agency
Special Parent Information Network: Hawaii (SPIN)
Disability Rights Bar Association
Nevada Disability Advocacy and Law Center - Nevada's Protection and Advocacy Agency
Nevada Equal Rights Commission - Employment Discrimination
Nevada Governor's Council On Developmental Disabilities
Disability Rights Bar Association
American Samoa - American Samoa Legal Aid
American Samoa - Office of Protection and Advocacy
CNMI - Commonwealth of Northern Mariana Islands Protection and Advocacy Systems
Guam - Guam Legal Services Corporation - Disability Law Center
Guam - LawHelp.org/GU
- Service Animals in Training & Misrepresentation- Links to State Laws
11-1024 - service animals in training
11-1024 - misrepresentation of a service animal
Code 54.2 - service animals in training
Penal Code 365.7 - misrepresentation of a service animal
Service animals in training are not covered under Hawaii's state statutes.
Act 217 - misrepresentation of a service animal
NRS 651.075 - service animals in training
NRS 426.805 - misrepresentation of a service animal
- State ADA Offices
These agencies may provide helpful information and assistance on the ADA at the state level for individuals and organizations.
Arizona Attorney General
Nevada Department of Administration - Division of Human Resource Management's Equal Employment Opportunity Office (EEO)
The Division of Human Resource Management's Equal Employment Opportunity Office (EEO) coordinates the State's various ADA programs and resources, ensuring employees and citizens are referred to the right person.
- State Bar Associations
The State Bar is a public corporation within the judicial branch of government. All State Bar members are officers of the court. Membership in the State Bar provides referral services to lawyers throughout the state who specialize in different areas of the law.
Arizona State Bar
Toll Free: 866-48-AZBAR
State Bar of California - Public Services
Hawaii State Bar Association
State Bar of Nevada
- State Building Codes and Compliance Inspection Assistance
The 2010 Standards for accessible design set minimum requirements – both scoping and technical - for newly designed and constructed or altered Title II and Title III entities to be readily accessible to and usable by individuals with disabilities. Some states have adopted additional requirements and/or resources to allow for increased accessibility for individuals with disabilities. That information for states in region 9 is listed below:
Arizona follows the International Building Code (IBC) and The Amerian National Standards Institute (ANSI) for accessibility requirements. Individual jurisdictions may have their own requirements. Building codes are adopted locally.
California Access Compliance Advisory Reference Manual 2016 and 2019: California Building Code (CBC) Chapter 11B - Division of the State Architect Accessibility requirements in Chapter 11B apply to public buildings, public accommodations, commercial buildings and public housing.
California Building Code Chapter 11A 2016 - Division of the State Architect
Chapter 11A covers the design and construction of covered multi-family housing.
California Department of Housing and Community Development (HCD)
HCD provides leadership, policies, and programs to preserve and expand safe and affordable housing opportunities and promote strong communities for all Californians.
Certified Access Specialist Institute (CASI)
Resources for California building owner/managers, architects/contractors, and building officials
Certified Access Specialist Program (CASp)A CASp Is a professional who has passed an examination and has been certified by the State of California to have specialized knowledge of the applicability of state and federal construction-related accessibility standards. A CASp will know which standards will apply to your property based on the age of your facility and its history of improvements. While a licensed design professional such as an architect or engineer can provide you with an access compliance evaluation of your facility, only a CASp can provide services that offer you "qualified defendant" status in a construction-related accessibility lawsuit.
Division of the State Architect (DSA)The Division of the State Architect provides design and construction oversight for K–12 schools, community colleges, and various other state-owned and leased facilities. The division also develops accessibility, structural safety, and historical building codes and standards utilized in various public and private buildings throughout the state of California.
DSA Headquarters Office and Regional Offices 916-445-8100
Electric Vehicle Charging Station Accessibility - Division of the State ArchitectThe Division of the State Architect (DSA) developed accessibility standards for electric vehicle charging stations in order to ensure accessibility to electric vehicle charging stations by individuals with disabilities, and to provide guidance to station developers, building owners, and local building departments. The California Building Standards Commission adopted the accessibility standards for electric vehicle charging stations as part of the 2016 California Building Code (California Code of Regulations, Title 24), which became effective on January 1, 2017.
Office of Statewide Health Planning and Development (OSHPD) - California's Office of Statewide Health Planning and Development (OSHPD) is the leader in collecting data and disseminating information about California's healthcare infrastructure. OSHPD promotes an equitably distributed healthcare workforce, and publishes valuable information about healthcare outcomes. OSHPD also monitors the construction, renovation, and seismic safety of hospitals and skilled nursing facilities and provides loan insurance to assist the capital needs of California's not-for-profit healthcare facilities.
Tax Credits and Loans - California Capital Access Program (CalCAP) for Small Businesses
Designed to assist small businesses with financing the costs to alter or retrofit existing facilities to comply with the requirements of the federal Americans with Disabilities Act of 1990.
Toilet Facilities, All Gender: Health and Safety Code Section 118600 - State of California Legislature 2017 - All single-user toilet facilities in any business establishment, place of public accommodation, or state or local government agency shall be identified as all-gender toilet facilities by signage that complies with Title 24 of the California Code of Regulations, and designated for use by no more than one occupant at a time or for family or assisted use.
Hawaii follows the International Building Code (IBC). Check with the building department of individual counties (islands) regarding local adoption of the building code.
Nevada follows The American National Standards Institute (ANSI). Local jurisdictions could have other restrictions. Please consult your local building department.
- Statewide Independent Living Councils (SILC)
Each state and U.S. territory is required to maintain a statewide independent living council. The Council and the Centers for Independent Living (CILs) within the state develop a State Plan for Independent Living (SPIL). Each state is required by law to file a state plan that indicates how the independent living network will improve services for individuals with disabilities over the next three years.