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Providing information, training, and resources on the Americans with Disabilities Act (ADA) and 

Serving Arizona, California, Hawaii, Nevada & the Pacific Basin (Region 9)

Need ADA Assistance? 1-800-949-4232 (Voice/TTY) or Email Us

Ways Companies Can Avoid Excluding People with Disabilities

The article, "4 Common Ways Companies Alienate People with Disabilities", discusses common mistakes leaders make that prevent people with disabilities from interacting with their companies and ways to avoid these problems. These mistakes include:

  • Expecting users to do the hard work,
  • Having a “set-it-and-forget-it” approach to accessibility,
  • Assuming accessibility only applies to their product and not all parts of the customer's experience, and
  • Not working directly with the accessibility tools to see if they work.